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WEBINAR: How to Implement Effective Complaint Management

April 12 @ 1:00 pm - 5:00 pm

π—•π—˜ π—–π—’π— π—£π—˜π—§π—˜π—‘π—§. π—•π—˜ π—§π—›π—˜ π—–π—›π—”π—‘π—šπ—˜. π—₯π—˜π—šπ—œπ—¦π—§π—˜π—₯ 𝗧𝗒𝗗𝗔𝗬!
Transform your words into business assets! Join us for a dynamic Business Writing Training and supercharge your professional communications!

With every enrollment, certain proceeds directly support he basic needs of the children in Tahanan Mapagkalinga ni Madre Rita in Guiguinto, Bulacan.

What’s in it for you?
1. Improved customer satisfaction through effective resolution techniques, enhancing loyalty and retention.
2. Enhanced team confidence and professionalism in handling challenging situations, fostering a positive organizational reputation.
3. Streamlined processes and reduced escalations lead to increased efficiency and cost savings for the business.

πŸ“šCOURSE OUTLINE:
SESSION 1: Understanding the Complaint Management Framework
-General Complaint Management Process
-Complaint Management System and Approaches
-Standards and Policies

SESSION 2: Competencies in Complaint Management
-Knowledge, Skills, and Attitude required in Handling Complaints
-Roles and Levels in Complaint Management
-Active Listening Skills
-Problem Solving and Decision-Making
-DOs and DON’Ts in handling complaints

SESSION 3: Using Complaints for Continual Improvement
-Finding Value in Complaints
-Integration and Implementation

πŸ—“οΈ April 12, 2024, Friday, 1:00PM – 5:00PM
πŸ“ Via Zoom
πŸ“Œ How to Register: https://forms.gle/nsDcT8vzkydPUDjv6

Let your message resonate and elevate your impact!
πŸ“ž Call: 0927-408-8136
πŸ“§ Email: training@phtrainingandconsultancy.com

Details

Date:
April 12
Time:
1:00 pm - 5:00 pm
Event Category:

Venue

via Zoom
Philippines

Organizer

PH TRAINING AND CONSULTANCY
Phone
0927-408-8136
Email
training@phtrainingandconsultancy.com
View Organizer Website